Official policy
Refund Policy
Approved refunds are issued to the student in-app balance as non-withdrawable credits, redeemable for tutoring, exam packs, and digital resources.
Last updated 15 January 2026
1.Eligible Cases
A refund is considered when the platform stops a paid session from taking place, or the Yaza does not attend a booked session that the student did not cancel. Requests are reviewed from the session record.
2.Non-Eligible Cases
A change of mind, a disappointing result, or a wish that the Yaza had done the assessed work are not refund grounds. Help is guided. The academic result stays with the student.
3.No-Shows & Cancellations
If a student misses a confirmed session without cancelling in time, the package price is charged and the Yaza is paid on the normal schedule. If the Yaza misses the session, the student is credited in full.
4.Exam Pack Purchases
Exam packs are delivered as files and are final once you can open them. A pack that cannot be downloaded because of a fault on our side is credited.
5.Duplicate & Failed Charges
If PayChangu or your statement shows the same booking collected twice, write to hello@yazafinder.app with the references. A confirmed duplicate is credited.
6.Dispute Review Process
Open the dispute from the session within 24 hours. Give the reason, such as a no-show. The Yaza can answer. YazaFinder decides from the booking, payment, and messages on that session.
7.Timelines & Process
We start a review when the dispute is filed. A credit inside YazaFinder is applied after the decision. How long a bank or mobile-money reversal takes, if one is ever made, depends on that provider, not on this page.
8.Refund Method
Approved refunds are credits on the student balance inside the app. The credits are not withdrawn as cash. You can use them on tutoring, exam packs, and other paid learning on YazaFinder.
9.Refund Support
Use the dispute action on the session. If you cannot open it, write to hello@yazafinder.app or call +265 981 819 389 and include the session time and module.